Overall service level:
Rank #3 - Good
I called Citibank branch located in the SOHO area. The line was busy and after waiting for over three minutes, the system automatically transferred me to customer call centre. The representative at the call centre was very friendly and apologized for the inconvenience. She also provided me with some fundamental information regarding investment accounts.
Charity or volunteer work by Michael
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* Plurality of ranks determines a banker's rank. In a case of a tie, the lowest rank takes the priority.